Refund policy

CASH & MCCARRISON PTY LTD (ABN 23 666 253 694) ("we", "us" or the "Company") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use (https://saintatlas.com.au/website-terms). If you would like more information, please don't hesitate to contact us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure.

  • A product or good has a major failure when:
  • it has a problem that would have stopped someone from buying it if they’d known about it;
  • it is significantly different from the sample or description;
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

Refunds

If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order.

If we have already started processing your order, then we are unable to provide any refund.

Refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.

Returns

Replacement or credit as remedy

In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us

To receive a replacement or credit, you must first return the item to us along with its original packaging.

Replacements, credit, or refunds will only be given if there is a major failure. 

No refunds, replacement or credit will be granted in the following circumstances:

  • you changed your mind, found the product cheaper somewhere else, or decided you did not like the purchase or had no use for it;
  • the problem with the product was caused by your misuse;
  • you knew of or were made aware of the problem with the product before you bought it;
  • you asked for a service to be done in a certain way against the advice of the business;or
  • the problem was caused by the actions of someone other than the Company.

Customers are put on notice that the products sold are vintage and antique and may contain blemishes, discolouration, or reasonable wear and tear for their age.

Returning items within the first 5 Business Days

If we receive the returned item, or written notice from you that you will be returning the item, within the first 5 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Company is at fault and:

  • (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • (Company not at fault) if we consider that the Company is not at fault, then we will not provide any replacement or credit. The Company may, however, choose to provide a replacement or credit in some cases at its discretion

Returning items after the first 5 Business Days

If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 5 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the Company is at fault and:

  • (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • (Company not at fault) if we consider that the Company is not at fault, then no replacement or credit will be provided.

Business Days

In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Brisbane, Queensland are open for business.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to the Company.

If we consider that the Company is not at fault, then no reimbursement in respect of those shipping costs will be provided.

If we consider that the Company is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.